New Patient Registration
Our inner registration area covers Hampton, Hempsted and also the region of Woodston which is bounded by the River Nene to the north, London Road (A15) to the east and the Nene Parkway to the west. There is a detailed map at the surgery. We can only register people living inside this area, and if you do move away from Hampton we will ask that you register with a practice in your new area, unless you will still be living within our outer boundary area covering parts of Orton Malborne and Orton Longueville. There is a detailed map of our full practice area at the surgery.
Our facilities include access for wheelchair users and a toilet for disabled people. All services are on the same level.
How to Register
If you would like to use the medical services at Hampton Health please register your whole household with the practice. Please ensure you have your NHS Number and a proof of your current address.
Please allow 2 working days for us to process your registration.
All patients registered at the practice are registered to a pooled list. The GPs at the practice do not hold personal lists of patients.
Patients have the right to express a preference of practitioner for appointments to the reception team; however we cannot guarantee an appointment with a doctor within 48 hours or a nurse within 24 hours if you chose to specify a particular clinician.
Protecting and using patient information
We ask you for information so that you can receive proper care and treatment. The information you give us and your medical records will be kept on computer. You have a right of access to your health records. Everyone working for the NHS has a legal duty to keep information about you confidential. If at any time you would like to know more about how we use your information you can speak to the person in charge of your care or to the Practice Manager.
If you have any communication or support needs relating to a disability, impairment or sensory loss please let us know when you register and give us more information to guide us in how we can best meet your needs.
This might include what is the best method of contact for you or whether you would need support in communications with the Practice.
The obligations that the NHS has, together with the rights that every individual enjoys, are set out in the Data Protection Act 1998.
Your Allocated Doctor
All Patients will be allocated with a named GP who will have overall responsibility for the care and support that our surgery provides to them.
This does not prevent you from seeing any GP in the practice as you currently do.
New patients are allocated a GP on registration
If you would like to know who is your allocated GP please ask at reception.
Quality statement – Respecting & Involving Patients
Hampton Health aims to provide the best health care possible to people who use our service and it is offered to all members of the community within the practice area who are entitled to receive care on the basis of need regardless of ability to pay.
You will be treated with consideration and respect by members of the team at all times. We respect your need for privacy during consultations and treatment. All information about you is treated as confidential.
We respect your religious and cultural beliefs. If English is not your first language an interpreter can be arranged for your consultation, but we need to know in advance so that this can be arranged.
Hampton Health is open to all members of the community; wherever possible our practice accommodates people who are disabled and those who have special needs.
You will be treated as a partner in the care and attention you receive, and in decisions relating to your care and treatment. Following discussion you will receive the most appropriate care, given by suitably qualified people. No care or treatment will be given without your consent. Our clinical team will where appropriate provide opportunities for patients to manage their own care or treatment.
To fill in the registration form accurately and completely with help and support from staff as necessary, to avoid delays in transferring your medical record from your previous doctor.
You have the right to see your health records, which are kept confidential (subject to any limitations in law).
To ensure that when you are given patient-held medical records, for example, child health records and maternity records, you make them available to your doctor and other health workers whenever they are needed.
We will give you full information about the services we offer. Every effort will be made to ensure that you receive the information which directly affects your health and care being offered.
This information will be found in a practice leaflet which can be obtained from the surgery.
To read and keep the practice information leaflet provided and make suggestions on how services can be improved. To notify us of any changes of your address or telephone number and inform the hospital of this if you are receiving treatment from them.
During working hours (Monday‑Friday 8.00am ‑1.45 & 2pm – 6.30pm) we aim to answer the telephone within a timely manner
Please telephone in the afternoon, when we are less busy, to ask for the results of laboratory investigations.
If you consider that your problem is urgent you will be referred to the on call doctor who will arrange to see you on the day if this is medically appropriate
Home visits will only be made when clinically necessary.
To ask for a home visit, day or night, only when you are too ill to visit the surgery.
You will be able to book routine appointments with the Doctor or nurse up to 6 weeks in advance. You may book to see a specific Doctor but please be aware that you may have to wait longer to do this. If you would like to see a female doctor please ask.
You will not be kept waiting for more than 30 minutes for your booked appointment without an explanation by a member of the team.
To keep your appointments and contact the surgery in advance if you are unable to do so. There is a 24 hour appointment cancellation line; phone 01733 556935. If you are unable to attend pre-arranged appointments, but do not inform us, and if this occurs more than 3 times in 6 months we may have to consider removing you from our practice list.
If attendance becomes a problem we will send you an initial warning letter. If the problem continues we may ask you to register with another practice, but we will provide you with guidance and contact details to assist you with this.
Please be punctual for appointments; make a separate appointment for each member of the family wanting to see a clinician and if you wish to speak to a doctor about more than one issue book a double appointment.
We aim to have repeat prescriptions ready for collection within 2 working days if you are collecting from the surgery or 3 working days if you are collecting from a pharmacy.
Do not to wait until you have run out of medicine. E-mail or fax the surgery or use the tear off slip attached to your prescription to reorder.
We will provide you with information about how to make suggestions or complaints about the care we offer. We want to improve services and will welcome any comments you have.
The practice has a patient group and a virtual group which aims to improve communication and encourage patient involvement in decisions on future healthcare priorities – Please contact the following e-mail firstname.lastname@example.org for more details.
- To talk to a member of the practice team first about any difficulties or concerns you may have.
- To let the team know if you are pleased with the service we provide.
- To treat each member of the team with courtesy at all times.
Hampton Health will produce a regularly updated information leaflet. This can be collected from the surgery.
We aim to develop the resources and staff skills needed to provide a high standard of care. We take part in the training of doctors, nurses and other health care professionals and also in some research studies.
The members of the team and their roles will be included in the practice leaflet.
To express clearly your choice whether to take part in training or in research studies